Home > Case studies > Olivia Merrifield, Senior Case Officer Olivia Merrifield, Senior Case Officer “We are a very hard working team within complex care and we are very supportive.” How long have you worked for Amore Complex Care? I’ve worked at Amore Complex Care since about 2017. I did leave for a short time and came back. I first originally started working for them as a Support Worker. Why do you love your role? I enjoy being quite involved with the staff members, getting to know the clients, seeing the clients weekly, and how welcoming everybody is and how supportive everybody is of each other. How has your career developed with us? The package that I did work on, I became Team Leader on. So that was my first progression, within clinical and I then was offered the position to be a Case Officer. Why did you want to join Amore Complex Care? My Dad worked for the company first. I heard that we had quite a wide range of different packages of care that I was interested in doing. I was 18 at the time of starting with Amore, so I was just starting up with my qualifications and trying to gain experience. What would you tell someone who is thinking about joining us? We are a very hard working team within complex care and we are very supportive. We have a variety of different experience in the office, so we’re very established in the idea of no answer gets left unanswered. How would you describe your job in one word? A roller coaster. We have ups and downs sometimes, but every day is completely different and we do have a really good team. What’s a fun fact about you? I spend quite a bit of time playing Minecraft. Want to Make a Difference? If you would like to join our team, please explore our vacancies near you. apply now Popular Roles House Manager Manchester, United Kingdom £38,000.00 Per Hour Mental Health Support Worker We are now seeking a compassionate and proactive House Manager to oversee a supported living package in Manchester. This is a rewarding opportunity for someone… Apply Now Support Worker: Liverpool L25 Liverpool, United Kingdom £14.57 Per Hour Complex Care Support Worker Are you a Support Worker looking for a role where you can make a meaningful difference? As an Amore Complex Care Support Worker, you… Apply Now Support Worker: Liverpool L11 Liverpool, United Kingdom £14.57 Per Hour Complex Care Support Worker Are you a Support Worker looking for a role where you can make a meaningful difference? As an Amore Complex Care Support Worker, you… Apply Now Featured News Stay up to date with our latest team stories, supported individuals’ experiences, business updates, advice, and more. Client Spotlights 4 min read A Memorable Trip Abroad ET and her Support Worker, Becci Nelson, spent three unforgettable days exploring Amsterdam. Read More Careers Tips 5 min read Considering a Career in Complex Care? If you are looking for a career that is rewarding with great career progression and makes a difference to people’s lives – complex care could be the right path for you. Read More Support Advice 6 min read The Benefits of Receiving Complex Care at Home Starting your journey to find the right care for a loved one can feel overwhelming, with there being so many options to consider. If you’re exploring complex care at home, we’ve put together a guide highlighting the key benefits to help you make an informed choice and feel confident in your decision. Read More MORE NEWS