Home > Case studies > Michael Moore, Learning & Development Manager Michael Moore, Learning & Development Manager “One of the things that we try and do is support people to be more effective in their role, to be safer, more comfortable and more engaged.” What’s the best part of your role? It’s the feedback from the people that we train. We have some really good staff here that deliver the training. If you were to describe your job in one word, what would it be? Evolving. In the last 12 months there has been of a lot of change in the organisation as a whole, and when there’s changes, we have to support the organisation as we move forward. How has your career progressed since joining Amore Complex Care? When you’re in my role, as a Learning & Development Manager or Head of Learning & Development, usually my role tends to be the one that I don’t get developed. But since I’ve been here in the last 12 months, I have had plenty of opportunity for development. I’m doing my level seven apprenticeship and I’m doing various train the trainer courses. What advice do you have for someone considering a career at Amore Complex Care? No surprise, engage with the training. One of the things that we try and do is support people to be more effective in their role, to be safer, more comfortable and more engaged. If you engage with us, you’ll have a much better experience, you’ll be better prepared, better able to cope with setbacks when things go wrong and you’ll just get more out of the job in general. Tell us a fun fact about you. Rather than a fun fact, probably an interesting fact, is that my background is a Plasterer by trade, so I started off in training because I was a Plasterer and I trained people how to plaster, decorate and paint. Want to Make a Difference? If you would like to join our team, please explore our vacancies near you. apply now Popular Roles Support Worker: Wirral Greasby, Wirral , United Kingdom £15.50 Per Hour Complex Care Support Worker At the request of our client, this role is open to female applicants only. Skilled Support Workers, we have an exciting opportunity for you to step up and help support a lady in her thirties who requires support, including urostomy care, advanced mental health support and wound care. As a self-confessed night owl, our client typically heads to bed between 11pm and 1am, so some support may be needed during the night. This could include offering drinks, helping with repositioning, or simply providing a bit of emotional support and company. Location: Greasby, Wirral Pay: Up to £15.50 per hour (inclusive of holiday entitlement) Package: 1:1 basis during both the day and sleep shifts Shifts: Long day sleeps, 24-hour shifts starting at 9:00am to 11:00pm and then a sleep shift from 11:00pm to 9:00am About the Role You will be supporting a lady who is in her thirties who has Cerebral Palsy, Scoliosis, Crossed Quadriplegia, Emotionally Unstable Personality Disorder (EUPD), as well as anxiety and depression Our client loves getting out and about across the UK but also enjoys quiet time to recharge, requiring Support Workers who can understand that balance We are looking for Support Workers who will take the time to get to know our client, people who are understanding and bubbly, who understand our client has full capacity. You will enable her to have full involvement in decisions about her care Meet the First Person You’ll Be Supporting I am an outgoing and clever lady in my thirties who has full capacity and will work together with you, making decisions about my own care. I enjoy: Spending time with my friends, some of which have additional needs too Getting on the road and enjoying days out across the UK Having some quiet time too Spending time with my dogs A note from our client: “I’m really flexible when it comes to working together. Just remember, you’ll be in my home, so we’ll need a little time to get to know each other. It might take a while for me to feel totally comfortable, but once we click, you’ll be like a friend for life. I really believe in building a strong, trusting relationship, and I’m excited to see how we can work together”. My Support Requirements I am diagnosed with Cerebral Palsy, Scoliosis, Crossed Quadriplegia, Emotionally Unstable Personality Disorder (EUPD), as well as anxiety and depression. I am also currently experiencing a high number of infections, which can impact my mood. I benefit from: People who are mature, reliable and can match my energy when we’re out and about, but also people who can take a step back if needed Help with mobility and repositioning, using my specific hoist Kind approaches with an understanding of personality disorders, monitoring my physical and emotional wellbeing Regular emotional support Patience and compassion from reliable people who can provide steady support and positivity each day My Aspirations I love getting out of the house, so it’s important to me that my team can drive. I want to: Continue getting out of the house and reconnecting with family and friends Visit my family in America one day Get back to work in some capacity, as I am a qualified youth worker and it’s something I’m still passionate about Quiet time to balance out my social life and days out, so I need people who understand that balance Apply Now Support Worker: Prestwich Prestwich, Greater Manchester , United Kingdom £14.65 Per Hour Complex Care Support Worker At the request of our client, this role is open to female applicants only. Want an exciting role to learn new skills and build experience? We are looking for friendly and kind Support Workers to support a lady in her thirties who is diagnosed with Cerebral Palsy and has a mild learning disability. You will support her to follow her religious practices in her Kosher home and help our client to access her favourite activities, from baking to going to the pub with her friends. We will provide comprehensive training in your induction to help you feel confident in your role. Location: Prestwich, Greater Manchester Pay: From £14.65 per hour (inclusive of holiday entitlement) Package: 1:1 basis during both the day and sleep shifts Shifts: 8:00am-11:00pm day shift, and then a sleep shift About the Role You will be supporting a lady who is 34 years old who has a diagnosis of Cerebral Palsy and has a mild learning disability This role has an emphasis on community activities such as swimming, cycling, and trips to the pub where our client can socialise with her friends. You will engage in her hobbies in and outside the home, such as baking We are looking for a Support Worker who will engage with our client and is interested in getting to know them. building trust and enabling their religious practices in a Kosher home Meet the First Person You’ll Be Supporting I am a 34 year old lady who is sociable and friendly. I enjoy: Spending time with my family and wider social circle. who I have good relationships with Going to the pub with my friends Getting active with swimming and cycling Engaging with my religion within a Kosher home I want to attend a synagogue in the future, so I want my staff to be curious to learn more about my interests and my faith. Building trust with my staff team is important to me, and you will need to be a friendly person who is willing to engage in my activities. My Support Requirements I am diagnosed with Cerebral Palsy and have a mild learning disability I benefit from: An understanding approach and monitoring of my physical and emotional wellbeing A willingness to learn about what I like to do and my faith, planning and taking me out to goal-oriented activities Dignity-respecting personal care Assisting with my mobility needs as a person diagnosed with Cerebral Palsy Help with daily household tasks Time with my family and friends My Aspirations I want to follow my religious practices within my Kosher home and: Attend a synagogue in the future Continue socialising with my family and friends out in the community Enjoy my favourite activities like swimming and cycling Apply Now Clinical Support Worker Waking Nights: Birkenhead Birkenhead, CH42 , United Kingdom £14.65 Per Hour Waking Nights Clinical Support Worker We are looking for a patient, sociable and empathetic Support Worker to help support a gentleman in his fifties, joining a dedicated team. This is a rewarding opportunity to provide clinical support, including tracheostomy care, We can provide all bespoke training for the clinical skills required during your induction process. Location: Birkenhead, Wirral Pay: From £14.65-£16.81 per hour (excluding holiday entitlement) Package: 2:1 basis during the day and night Shifts: 8:00am-8:00pm for the day and 8:00pm to 8:00am waking nights About the Role You will be supporting a gentleman in his fifties within his own home who has an acquired brain injury, impacting his communication. While he is nonverbal, our client can communicate via his eye movement This role involves providing tracheostomy care, PEG feeding, and movement via a hoist, as our client has paralysis on his left side. He will also need support during any seizures We are looking for a Support Worker who is warm, patient, energetic, and who is able to create a positive environment Meet the First Person You’ll Be Supporting I am a gentleman in my fifties who loves to banter with my support team. I enjoy: Football Everton Football Club Being out in the community Watching Netflix I enjoy spending time with staff who are fun and sociable, and who can have a laugh with me. I have been described as cheeky by my team of established Support Workers, and I love chatty personalities. My Support Requirements I have an acquired brain injury and am nonverbal, communicating with eye movement. At times, I can have seizures and I regularly need tracheostomy care, PEG feeding, and movement via a hoist, as I have paralysis on his left side. I benefit from: Patient and empathetic clinical care, respecting my dignity Being included in chats, respecting my methods of communication Time out in the community using my manual van as transport My Aspirations I want to live a happy and fulfilling life where I can: Spend time with my family Move freely around my home Access the community – especially the new Everton stadium! Apply Now Featured News Stay up to date with our latest team stories, supported individuals’ experiences, business updates, advice, and more. Client Spotlights 4 min read A Memorable Trip Abroad ET and her Support Worker, Becci Nelson, spent three unforgettable days exploring Amsterdam. Read More Careers Tips 5 min read Considering a Career in Complex Care? If you are looking for a career that is rewarding with great career progression and makes a difference to people’s lives – complex care could be the right path for you. Read More Support Advice 6 min read The Benefits of Receiving Complex Care at Home Starting your journey to find the right care for a loved one can feel overwhelming, with there being so many options to consider. If you’re exploring complex care at home, we’ve put together a guide highlighting the key benefits to help you make an informed choice and feel confident in your decision. Read More MORE NEWS
