Home > Advice & Support > Understanding Complex Care Understanding Complex Care What Is Complex Care? Complex care provides specialist support to individuals who have high or ongoing care needs due to long-term or serious health conditions, disabilities, or injuries. It involves everyday living assistance, clinical or/and behavioural support delivered by trained professionals. The aim is to enable people to live safely, comfortably, and with independence wherever possible – whether at home, in supported living, or within a residential care setting. Within the UK, complex care providers are assessed by independent regulators of health and social care services. In England CQC (Care Quality Commission) assesses care providers, to ensure they deliver safe, effective, compassionate and high-quality care. Care companies are then given a rating to reflect their care standards. Ratings, starting from the best are outstanding, good, requires improvement and inadequate. Complex Care at a Glance Designed for people with significant or long-term health needs Delivered by trained Support Workers, Nurses and Behavioural Specialists Focuses on promoting dignity, independence, and wellbeing Can be provided at home or within residential services Care plans are personalised and regularly reviewed Differs to domiciliary care as it provides higher levels of clinical support Who May Require Complex Care? People may need complex care for many reasons, some examples include: Epilepsy Motor Neurone Disease Cerebral Palsy Parkinson’s Disease Acquired Brain Injuries Spinal Cord Injuries Learning Disabilities Behaviours of Concern Ventilator or Tracheostomy Care Complex Mental Health Rehabilitation Palliative or End-of-Life How Is Complex Care Provided? Complex care can be delivered in different environments depending on what is best for the individual. Care at Home Many people receive complex care in their own homes. This allows them to remain in a familiar environment, continue daily routines, and stay connected to family, friends, and their local community. LEARN MORE Looking for Support? If you need support for a loved one, contact us to explore how we can help. GET IN TOUCH Supported Living, Residential or Nursing Services Some individuals may live in settings offering 24-hour support or access to on-site clinical care. This may be more suitable when needs are extensive or when specialist equipment is required. Funding & Assessment In England, individuals with significant long-term health needs may be assessed for NHS Continuing Healthcare (CHC) funding. Others may receive support through local authority social care, personal health budgets, or private funding depending on eligibility FEES & FUNDING Helpful Information We’ve created clear, easy-to-follow advice and support articles to help you navigate your search for care and support. Clinical Support at Home A guide outlining the benefits of clinical care at home Our Services Explore the services we offer to those with complex care needs Success Stories Discover how we support our clients to live fulfilling lives The Role of Complex Care Providers Complex care providers typically have multidisciplinary teams, which may include Support Workers, Registered Nurses, Behavioural Specialists, Service or Registered Managers. These teams work collaboratively and may also liaise with GPs, Therapists, community mental health services, and hospitals to ensure care is safe, coordinated, and responsive. Support may include: Administering medication and monitoring health conditions Managing feeding tubes, stomas, ventilation, or respiratory equipment Providing structured behavioural or emotional support Encouraging interests, independence, and meaningful routines OUR SERVICES Person-Centred Care Planning Every individual receiving complex care has a personalised care plan. This is developed collaboratively with the individual, their family, and healthcare professionals. Care plans are regularly reviewed so that support continues to meet changing needs, preferences, and goals. Difference Between Complex Care and Domiciliary Care The key difference is that complex care includes professional clinical and behavioural support, whereas domiciliary care focuses primarily on everyday living tasks. This may include washing, dressing and meal preparation. LEARN MORE How We Can Help At Amore Complex Care, we deliver person-centred, specialist care that is shaped around each individual’s needs, strengths, and goals. Our services are led by Registered Nurses and our Positive Behaviour Support (PBS) Specialist, ensuring the individuals we support receive high-quality clinical and behavioural care in the comfort of their home. We are committed to promoting independence, dignity, and meaningful quality of life. LEARN MORE Download our Brochure Enter your email to receive a downloadable copy of our brochure. Δ By clicking Download you’re confirming that you agree with our Privacy Policy
