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Complex Care

Complex care is a form of specialised support designed for individuals who require ongoing or significant assistance due to serious health conditions, disabilities, or long-term injuries. It typically combines support with everyday activities and tailored clinical or behavioural support carried out by skilled staff. The focus is on promoting safety, comfort, and maximum independence.

Clinical Services

Our Complex Care Nursing team has significant experience supporting individuals with high-dependency health needs. They provide specialist clinical oversight and ensure our Support Workers have the skills, training and knowledge required to deliver care safely, compassionately and in a way that reflects each person’s unique needs and preferences.

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Behavioural Services

Our Positive Behavioural Support (PBS) Specialist leads our behavioural services, ensuring our Support Workers are equipped with PBS techniques to support individuals with behaviours of concern, helping them to address challenges and prevent escalations. All with the goal of helping those we support to live a happy and fulfilling life.

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Why Choose our Complex Care Service?

We support those in our care to remain stable, independent, and well at home, reducing unnecessary hospital admissions and improving quality of life.

Our multidisciplinary teams work with healthcare professionals to deliver:

Personalised Care Plans

Regularly reviewed and updated to meet evolving needs.

High Standards of Clinical Practice

We are fully CQC compliant with a ‘Good’ rating, supported by a dedicated Service Improvement Manager who drives our commitment to continual improvement.

Skilled and Supported Staff

Comprehensive training, competency sign-offs, and continuous supervision.

Seamless Hospital-to-Home Transitions

Ensuring clients safely return home with all necessary support in place.

Meet and Greet Service

Ensures that each client is paired with Support Workers who are the right fit, fostering a positive relationship and guaranteeing the highest standard of care.

Conditions We Support

At Amore Complex Care, we provide support for a broad range of behavioural and clinical needs.

Examples of the conditions we support include:

Autism

Learning Disabilities

Mental Health Conditions

Behaviours of Concern

Physical Disabilities

Acquired Brain Injuries

PEG Feeding

Tracheostomy Care

Catheter and bladder Care

Stoma Care

Ventilation & Respiratory Support

Wound Care & Tissue Viability

Hospital to Home: Safe, Seamless Transitions

Returning home after a hospital stay is a major step, especially for those with complex needs.

How we support a seamless transition:

Comprehensive Initial Assessments

Tailored evaluations, care plans, risk assessments, and staff training requirements.

Collaborative Discharge Planning

Structured transition plans developed with families, hospitals, and multidisciplinary teams.

Ongoing Clinical Oversight

Weekly visits to monitor the individual’s wellbeing, check observations, and ensure Support Workers have the tools and knowledge to provide excellent care.

Collaborative and Outcome-Focused Care

Our goal is to enable individuals to receive the support they need at home, rather than in hospitals or residential settings.

At Amore Complex Care, we focus on:

Independence

Empowering clients to live as independently as possible

Improved Health Outcomes

Enabling participation in daily life and social engagement

Enhanced Quality of Life

Supporting clients in familiar, comfortable surroundings

Reduced Hospital Admissions

Preventing unnecessary stays and optimising healthcare resources

A Trusted Complex Care Provider

“My daughter has a bond with her team that can’t be broken. If my daughter could speak, she would very much agree that she’s a very lucky young lady with an amazing life ahead of her with a team who want only the very best for her.”

Parent of an individual we support

“It has been refreshing to work with a team that are so dedicated and committed to supporting individuals to achieve their goals and dreams.”

Assistant Behaviour Analyst

Halton Borough Council

“We feel our daughter is completely safe and has a quality life. Her Support Team ensure she is well cared for and loved. She is fully supported and encouraged in everything she does. Amore Complex Care give us as parents peace of mind.”

Rob